all in different tools. Using all these tools is doable – but it is not fun – nor is it efficient
Posted by Wisdom about Business, February 24th, 2010, Category: Performance Management, Write a comment
Don’t just track web analytics – report on the data in a way that is meaningful to stakeholders and provides insight for success at the strategy table.
Posted by Wisdom about Business, February 23rd, 2010, Category: Analytics, Write a comment
Gather the facts, compile the data, analyze the findings, and implement the plan. These are the essential steps in effective customer relationship management .
Posted by Wisdom about Business, February 21st, 2010, Category: Customer Management, Write a comment
So whatever type of performance management system you are using, make sure your data has the right granularity. If your data is too coarse grained you will not be able to draw proper conclusions from it or have to spend more time …
Posted by Wisdom about Business, February 18th, 2010, Category: Performance Management, Write a comment
Unlike the data recorded in more traditional customer relationship/ management platforms, this current breed of data is usually written by the customer themselves. It’s direct from the horse’s mouth. There’s no need to guess what the …
Posted by Wisdom about Business, February 7th, 2010, Category: Customer Management, Write a comment
While the data is interesting, there was something else here that really caught my attention: 7 of these 15 companies are in Talent Management, Performance Management , Human Capital Management, and/or Learning Management. …
Posted by Wisdom about Business, January 31st, 2010, Category: Performance Management, Write a comment
To facilitate the implementation of customer strategies through owning and driving forward customer management campaigns from scoping out opportunity, supporting the strategy development, applying the strategy at account level (data …
Posted by Wisdom about Business, January 28th, 2010, Category: Customer Management, Write a comment
The data provided on that page is pulled into dynaTrace to be used for monitoring, performance analysis and performance management . Here is a screenshot of a dynaTrace Dashboard that visualized the data queried from an Apache Web Server …
Posted by Wisdom about Business, January 25th, 2010, Category: Performance Management, Write a comment
I walked through the door of the data analytics session just as Chris McCann, president of 1-800-Flowers.com, kicked off the panel with a discussion of the various waves he has seen in the area of business analytics .
Posted by Wisdom about Business, January 10th, 2010, Category: Analytics, Write a comment
5 Techies Who Could Fix Government’s Business Intelligence Chasm We are in a another round of government officials acknowledging that all the data was.
Posted by Wisdom about Business, January 8th, 2010, Category: Business Intelligence, Write a comment
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