The Vovici CE IQ study identified four Voice of the Customer best practices used by organizations with highly loyal customers.
Posted by Wisdom about Business, January 6th, 2010, Category: Customer Management, Write a comment
IBM has announced a subscription-based analytics offering called IBM Voice of the Customer Analytics (VOCA) that leverages new technology pioneered by IBM Research. Through advanced business analytics , IBM VOCA mines diverse data …
Posted by Wisdom about Business, December 18th, 2009, Category: Analytics, Write a comment
There are a number of different angles on how to leverage the voice of the customer to get better competitive positioning whether you build it into inbound marketing , outbound marketing, the product management process, customer support …
Posted by Wisdom about Business, December 7th, 2009, Category: Customer Management, Write a comment
In the Shoes of the Zappos Call Center by – Zappos call center managers Maura Sullivan and Rob Siefker of carry a smile in their voice when they talk about the Zappos call center, but you can’t blame them.
Posted by Wisdom about Business, November 29th, 2009, Category: Customer Management, Write a comment
DULUTH, Ga.—-Telchemy,® Incorporated, the global leader in Voice over IP and IPTV performance management technology, today announced that over 120 equip…
Posted by Wisdom about Business, November 5th, 2009, Category: Performance Management, Write a comment
Southwest Airlines and Case-Mate on Leveraging Social Media to Gather Customer Feedback by Steve Latham- Voice of the Customer (VOC) is something your company needs to be listening to.
Posted by Wisdom about Business, October 22nd, 2009, Category: Customer Management, Write a comment
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