Lib Dem Voice has been conducting a survey this week of party members registered on our members’ forum asking them for their views of the coalition, Labour leadership and the party’s general election result. Over 400 have responded, …
Posted by Wisdom about Business, May 30th, 2010, Category: Leadership, Write a comment
The Vovici CE IQ study identified four Voice of the Customer best practices used by organizations with highly loyal customers.
Posted by Wisdom about Business, January 6th, 2010, Category: Customer Management, Write a comment
IBM has announced a subscription-based analytics offering called IBM Voice of the Customer Analytics (VOCA) that leverages new technology pioneered by IBM Research. Through advanced business analytics , IBM VOCA mines diverse data …
Posted by Wisdom about Business, December 18th, 2009, Category: Analytics, Write a comment
There are a number of different angles on how to leverage the voice of the customer to get better competitive positioning whether you build it into inbound marketing , outbound marketing, the product management process, customer support …
Posted by Wisdom about Business, December 7th, 2009, Category: Customer Management, Write a comment
In the Shoes of the Zappos Call Center by – Zappos call center managers Maura Sullivan and Rob Siefker of carry a smile in their voice when they talk about the Zappos call center, but you can’t blame them.
Posted by Wisdom about Business, November 29th, 2009, Category: Customer Management, Write a comment
DULUTH, Ga.—-Telchemy,® Incorporated, the global leader in Voice over IP and IPTV performance management technology, today announced that over 120 equip…
Posted by Wisdom about Business, November 5th, 2009, Category: Performance Management, Write a comment
Southwest Airlines and Case-Mate on Leveraging Social Media to Gather Customer Feedback by Steve Latham- Voice of the Customer (VOC) is something your company needs to be listening to.
Posted by Wisdom about Business, October 22nd, 2009, Category: Customer Management, Write a comment
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